How it works
From a 15-minute call to a trained operator on your team.
We learn your operation, match an operator from TruPorch Academy, map your systems, and manage the operator from day one.
The process
Four steps, start to handoff.
- 01
A 15-minute call
We learn your portfolio, your tools, and what's eating your time — and scope the work and the hours.
- 02
We match an operator
From TruPorch Academy graduates, matched to your segment, your systems, and the hours you need covered.
- 03
Onboarding and handoff
We map your tools and access, document your standards and thresholds, set communication rules, and run a live handoff.
- 04
Managed by Portico
Quality checks, performance, coaching, and coverage stay with us. You direct the work.
Productive in week one; fully handed off within two weeks.
The options
Three ways to get help, side by side.
| A scripted VA or answering service | A local hire | A Portico operator | |
|---|---|---|---|
| Before day one | Handed a script | Learns your business on the job | Trained at TruPorch Academy on how a real operation runs |
| When something unexpected happens | Forwards it to you | Asks you, until they learn your standards | Handles it within your written thresholds — or brings you a recommendation |
| Nights and weekends | Takes a message | Off the clock, or on overtime | Covers the hours you need, overnight included |
| Who manages them | Mostly you | You do: hiring, training, and reviews | Portico: quality checks, coaching, and coverage |
| If it isn’t a fit | You start over | You start the search again | 30-day fit guarantee: if it isn't the right match, we replace them |
The math
A U.S. property manager costs $85,000–$100,000 a year fully loaded. A Portico operator: 40–55% less than a local hire.
Security and controls
Prepare offshore. Approve onshore.
Least-privilege access
Each operator gets only the access their role needs.
Dual control on money
Operators prepare payments and reconciliations. Your licensed staff approve and release funds — always.
Written standards
Your thresholds and policies are written down at onboarding, so decisions follow your rules.
Coverage
Your nights are their days.
Operators are based in the Philippines and work U.S. hours. For many owners that means overnight coverage they could never staff locally — messages answered and back-office work done before your team logs on.
11:40 pm
Your time
A guest messages: the AC is out.
Daytime
Manila
Your operator is mid-shift, and handles it.
How long does onboarding take?
Productive in week one; fully handed off within two weeks. We scope the plan on the first call.
Who do we talk to day to day?
Your operator — with a Portico manager behind them for quality, coaching, and coverage.
What if it isn't the right fit?
30-day fit guarantee: if it isn't the right match, we replace them.
What does it cost?
It depends on the work and the hours. We scope it on the 15-minute call so the number fits your operation.
Next step
See where your operation stands.
Ten questions, about two minutes. You'll get your owner-dependency score and where we'd start.
On the 15-minute call
- We learn your operation: the portfolio, the tools, and what’s eating your week.
- We tell you plainly whether an operator fits — and which function we’d hand off first.
- You leave with a real start date and a scoped plan. No pressure to decide on the call.