For STR, MTR & PadSplit operators
Your nights and weekends back — without lowering the standard.
Guests and residents don't keep business hours. Portico operators cover messaging, turnovers, and maintenance around the clock — and handle the exceptions the way you would.
What lands on your desk
Sound familiar?
- Guest messages at midnight, on weekends, and on holidays
- Cleaners to schedule, confirm, and chase for every turnover
- Maintenance tickets that need a decision, not just a forward
- Listings, calendars, and pricing that drift when nobody's watching
- Reviews that suffer when a reply is late or tone-deaf
The split
What your operator takes — and what stays with you.
Your operator takes
- Guest and resident messaging, including after hours
- Turnover and cleaner scheduling and confirmation
- Maintenance triage and vendor dispatch from your approved list
- Listing, calendar, and pricing updates
- Review responses in your voice
- Bookkeeping and owner reporting when you're ready
Stays with you
- On-site work
- Refunds or spend above the thresholds you set
- Your owner relationships
Operators prepare; you and your team decide and approve.
What judgment looks like
Same problem. Two very different outcomes.
11:40 pm. The AC is out.
A guest messages: “The AC stopped working and it's 84° in here.”
Resolved overnight. You slept. The review is protected.
A copy-paste VA
Follows the scriptForwards it to you: “Guest says AC broken — what should I do?” Now you're awake, solving it.
A Portico operator
Thinks it throughAcknowledges the guest, offers the fan workaround, dispatches the on-call tech from your approved list, applies your goodwill policy, and logs it for your morning summary.
Proof, not promises
We run it on ourselves first.
We run our own 100+ door rental operation in Atlanta on these operators.
Our own short-term and PadSplit homes in Atlanta run on this model.
How it works
From call to handoff.
- 01
A 15-minute call
We learn your portfolio, your tools, and what's eating your time.
- 02
We match an operator
From TruPorch Academy graduates, matched to your segment and the hours you need covered.
- 03
Onboarding and handoff
We map your tools and access, set communication rules, and run a live handoff.
Can they cover nights and weekends?
Yes. Operators work U.S. hours set during onboarding, including nights and weekends when your portfolio needs it.
Which platforms do they know?
Trained on the common property-management platforms. During onboarding we map your stack and document your standards.
What happens when something needs spending?
You set the thresholds. Below them, operators act within your policy; above them, they bring you a recommendation, not a question.
Next step
See where your operation stands.
Ten questions, about two minutes. You'll get your owner-dependency score and where we'd start.
On the 15-minute call
- We learn your operation: the portfolio, the tools, and what’s eating your week.
- We tell you plainly whether an operator fits — and which function we’d hand off first.
- You leave with a real start date and a scoped plan. No pressure to decide on the call.